Shipping policy

Order Processing Times
All orders are processed within 2-3 business days (excluding weekends and holidays) after receiving payment confirmation. Orders received after 5pm Local Time will be processed the next business day. During peak seasons, high order volumes, or unforeseen delays, processing times may be extended. If there is a significant delay, we will notify you via email.

Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. Estimated delivery time is 1-5 business days depending on your location and chosen shipping method. Delivery delays may occasionally occur due to factors outside our control (e.g., weather, carrier delays, customs). All shipping fees are nonrefundable.

Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. Tracking information may take 24–48 hours to update.

Lost, Stolen, or Damaged Packages
Happy Keepsake is not liable for packages lost, stolen, or damaged in transit. If your package is marked as delivered but not received, please contact the carrier directly. For damaged items, please contact us at hello@happykeepsake.co within 7 days of receipt so we can assist you.

Incorrect Shipping Information
Customers are responsible for ensuring shipping details are correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Contact Us
If you have any questions about our shipping policy, please contact us at hello@happykeepsake.co.